Washington State Department of Services for the Blind

Role of the Service Delivery Team in the Vocational Rehabilitation Process*

Each Service Delivery Team will ensure that the following employment services are available as appropriate for each participant:

Information about the range of jobs held by people who are blind or visually impaired, provided via: audio-tape; video-tape; books and other materials in Braille or large print; and the expertise of consumer organizations.

Information about skills, technology, and other accommodations needed to perform different jobs.

Vocational counseling (interest testing, vocational evaluation, and information about employment trends).

Career exploration activities emphasizing the participant’s strengths, and identifying a range of possibilities for the individual. Resources at community college, technical schools, etc. can be used to supplement this activity.

Training in job search skills influencing techniques for gathering information about potential employers; developing strategies for approaching employers; making phone calls to prospective employers; preparing résumés, cover letters, and applications; self-advocacy – how to discuss accommodation and disability-related issues with employers, personal presentation and grooming, etc.

Job clubs or other activities which encourage peer support and accountability while providing training in job search skills.

Encouragement of internship and volunteer experiences to build work skills and experience.

Job leads and announcements.

Job development services provided by the VR Team, Employment Relations Specialist, or purchased from a job developer.

Work skill building (job coaching). This is typically provided to a participant in Supported Employment. It may also be provided to other participants needing short-term, intensive support and supervision to learn job tasks. Support is phased out as the participant becomes proficient at the tasks.

Opportunities for On-the-Job Training (OJT), and On-the-Job Evaluation (OJE).

Evaluation of assistive technology needs and provision of technology for job accommodation as appropriate.

Job task analysis to determine the essential functions of jobs and develop accommodation recommendations for specific job sites.

Opportunities to be mentored by employed individuals who are blind or visually impaired.

Coordination with other agencies, community rehabilitation programs and employers to develop support and other services for participants in Supported Employment plans.

Timely response for job retention services.

Consistent, regular follow-up and support to the participant and the employer for at least 60 days following employment.

At case closure, analysis of the potential need for post-employment services with the participant and employer.