Washington State Department of Services for the Blind

Client Assistance Program

What is the Client Assistance Program?

The Client Assistance Program (CAP) is an independent program designed to help people understand and receive services available through the Division of Vocational Rehabilitation (DVR), the Department of Services for the Blind (DSB), Projects with Industry (PWIs) and some Independent Living Programs.

How can CAP help?

• CAP can help you understand services available to you.
• CAP can explain what you must do to obtain services.
• CAP can help you understand and make use of your rights and protections under the Vocational Rehabilitation Law and the American’s with Disabilities Act.
• CAP can listen to any problems or questions you may have about your rehabilitation.
• CAP can investigate your questions or complaints, and, after getting the facts, help you work with your Vocational Rehabilitation counselor to try and solve the problem.
• CAP can assist you in appealing decisions made by your counselor, if agreement cannot be reached through negotiation.

Who do I call?

If you would like more information about how CAP can help you, contact us: state-wide toll free at: 1-800-544-2121 (V/TTY)

Seattle Main Office

2531 Rainier Avenue S.
Seattle, WA 98144-5395
Phone: 206-721-5999 (V)
206-721-6072 (TDD)

Spokane Office

905 W Riverside Avenue, Suite 601
Spokane, WA 99201
Phone: 509-747-0749 (V/TTY)

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